Contact Directory
Overview
Contact information for the Kinana development team is managed through Ibtikar Edu Tech Solutions corporate Office 365 directory. All team members are automatically included in the company Global Address List (GAL).
Access Points
Microsoft Outlook
Primary contact directory interface
Access team contacts:
- Open Outlook (desktop or web)
- Click "People" or address book icon
- Search for team member by name
- View contact details, organization chart, and availability
Available Information:
- Full name and title
- Email address
- Phone number(s)
- Office location
- Reporting structure
- Teams presence status
Microsoft Teams
Real-time contact access
Access team contacts:
- Open Microsoft Teams
- Use search bar to find team member
- View profile with contact details
- Start chat or call directly
- Check real-time availability status
Features:
- Instant messaging
- Video/audio calls
- Presence indicators (Available, Busy, Away, Do Not Disturb)
- Organization chart view
Team Contact Structure
Direct Access
All individual contacts available through:
- Outlook Global Address List
- Teams organization directory
- SharePoint team site member list
Role-Based Contact Points
Product & Business Inquiries
Contact: Product Manager
Via: Outlook email or Teams message
Response Time: Same business day
Technical & Architecture Questions
Contact: Solution Architect
Via: Teams message (for quick questions), email (for detailed discussions)
Response Time: Same business day
Development & Implementation
Contact: Senior Developer
Via: Teams message or daily standup
Response Time: Within working hours
Testing & Sprint Coordination
Contact: QA / Project Manager
Via: Teams message or GitHub Issue
Response Time: Same business day
Design & UX Questions
Contact: UI/UX Designer(s)
Via: Teams message
Response Time: Same business day
Executive & Strategic Matters
Contact: CEO
Via: Product Manager (primary), or direct email for urgent matters
Response Time: As scheduled or within 24-48 hours
Emergency Contact Protocol
Production Issues (When Live)
- Contact: Solution Architect + Senior Developer
- Method: Teams message + phone call
- Escalation: Product Manager if not resolved within 30 minutes
- Documentation: Incident logged in GitHub Issue
Security Incidents
- Contact: Solution Architect immediately
- CC: Product Manager and CEO
- Method: Phone call + secure email
- Follow-up: Formal incident report
Business Critical Matters
- Contact: Product Manager
- Escalation: CEO if needed
- Method: Phone call + email confirmation
New Member Onboarding
Corporate HR Process
Managed by: Ibtikar Corporate HR Department
Onboarding Steps:
- Office 365 account created
- Email address assigned
- Teams access provisioned
- Added to relevant distribution lists
- Contact information added to GAL
- Organization chart updated
Timeline: Completed before first day
Technical Access
Managed by: Solution Architect
After HR onboarding:
- GitHub Enterprise access
- Development environment setup
- Azure credentials (if applicable)
- Licensed platform access
Updating Contact Information
Personal Information Changes
Process: Contact Corporate HR
Scope: Phone number, office location, emergency contacts
System: Automatically syncs to Office 365 GAL and Teams
Role Changes
Process: Managed by Product Manager and HR
Scope: Title, reporting structure, responsibilities
Documentation: Updated in organization chart and role descriptions
External Contacts
YHT EdTech Division
Access: Through Product Manager
Purpose: Strategic alignment, reporting, resource requests
Vendors & Partners
Primary Contact: Product Manager or Solution Architect (technical vendors)
Examples:
- ABP.io support (Solution Architect)
- Nutrient/PSPDF support (Solution Architect)
- Education partners (Product Manager)
Support & Services
Corporate IT Support: Via corporate helpdesk system
Azure Support: Through Solution Architect with Azure support portal
GitHub Support: Through Solution Architect with GitHub Enterprise support
Privacy & Security
Information Sharing
- Internal team contacts: Available to all Ibtikar employees
- External sharing: Require approval from Product Manager or HR
- Personal information: Protected per company privacy policy
Contact Data Protection
- Managed through Office 365 security controls
- Access logged and monitored
- Regular security training required
- GDPR and data protection compliance
Tools & Platforms
Outlook
Web: outlook.office.com
Desktop: Microsoft Outlook (installed on all workstations)
Mobile: Outlook mobile app (iOS/Android)
Microsoft Teams
Web: teams.microsoft.com
Desktop: Microsoft Teams (installed on all workstations)
Mobile: Teams mobile app (iOS/Android)
SharePoint (Team Site)
Access: Through Teams or direct URL (provided by Corporate IT)
Content: Team resources, documents, member directory
Reference Information
Corporate HR Contact: Available through Outlook GAL
IT Support: Available through corporate helpdesk
Office 365 Admin Portal: Managed by Corporate IT
Note: For any contact directory issues or questions, reach out to Corporate HR or IT support through the standard helpdesk system.
Last Updated: November 2025
Version: 1.0
Managed by: Ibtikar Corporate HR and IT